Online reservations for the CERN Hotel and the Foyer Résidence Schumann in Saint Genis Pouilly are subject to acceptance of these terms and conditions in their entirety.
The CERN Hotel operates the website http://hostel.cern.ch to permit guests to reserve rooms in the CERN Hotel and the Foyer Résidence Schumann in Saint Genis. For the purposes of this document, the term “CERN Hotel” shall be deemed to include both establishments.
These terms and conditions apply to all online reservations made at http://hostel.cern.ch
The provisions of these terms and conditions shall be interpreted in accordance with their true meaning and effect.
The CERN Hotel reserves the right to modify at any time and without notice these terms and conditions, its online reservation system and/or the CERN Hotel website(s).
To make a reservation, a guest shall be registered at CERN and be eligible to stay in the CERN Hotel. Information on eligibility is online at:
Whilst every effort has been made to ensure that the images and text contained on Housing webpages are as accurate as possible, variations in the accommodation offered may occur. It is the responsibility of each guest to determine the suitability of accommodations for his individual needs prior to making a reservation and to confirm same, as necessary with the CERN Hotel.
The cost of the reservation is indicated during the reservation process as a tax-inclusive amount in Swiss francs. The cost is quoted on a room-only basis for the number of people and the dates specified in the reservation. The CERN Hotel does not provide any meals.
The reservation form shall be completed truthfully and accurately.
The reservation is deemed to have been created upon submission of the reservation form at http://hostel.cern.ch
The CERN Hotel shall acknowledge receipt of the reservation by email indicating the contract offer; the services reserved; the total cost; and, the terms and conditions of sale. This acknowledgement of reservation completes the contract between the CERN hotel and the guest.
In the event that there is a discrepancy between the acknowledgement of reservation and these terms and conditions, the relevant clauses of the acknowledgement of reservation shall prevail.
The CERN Hotel shall not be held responsible for the non-fulfillment or inadequate fulfillment of the reservation in the event of force majeure, actions of third parties, or actions of the guest.
Guarantee and payment
All reservations, regardless of origin, are payable in Swiss francs.
Reservations shall be secured with a valid debit or credit card (American Express, Visa, Mastercard or Diners Club). The card details are for the purposes of guaranteeing the reservation; the card is not charged at the time of reservation.
Payment shall be made upon arrival at or departure from the CERN Hotel.
In the event of a “no-show” (the guest does not arrive and has not modified or cancelled his reservation within applicable time frame), the cost of the first night of the reservation shall be charged to the debit or credit card used to guarantee the reservation. Effective at noon on the second day of the reservation, the reservation shall be cancelled.
Cancellation or modification of a reservation
Subject to the conditions hereunder, a reservation may be cancelled or modified by clicking on the "My reservations" link at http://hostel.cern.ch
Cancellation or modification made up to 48 hours prior to the reserved arrival date is not subject to penalties or other charges.
In the event of cancellation or modification delaying the arrival date made within 48 hours of the reserved arrival date, a penalty equivalent to the cost of the first night of the reservation shall be charged to the debit or credit card used to guarantee the reservation.
Substantial modifications to a reservation, such as significantly reducing its duration, made within 48 hours of the reserved arrival date may, at the sole discretion of the CERN hotel, result in the charging of a penalty equivalent to the cost of the first night of the original reservation to the debit or credit card used to guarantee the reservation.
Check-in and check-out
Unless expressly specified otherwise in the emailed acknowledgement of reservation, check-out time is noon on the last day of the reservation.
Failure to check-out and vacate the room by the check-out time shall automatically result in a penalty equivalent to the cost of the first night of the reservation being charged to the debit or credit card used to guarantee the reservation.
Once a guest has checked-in, no refund or reduction in the cost of the reservation shall be offered in the event of early departure.
For questions relating to CERN hotel reservations, customer service is open as follows:
|Monday – Friday||07:30 to 01:00 (local time)|
|Saturdays, Sundays and holidays||09:00 to 01:00|
|Telephone||+41 22 767 44 81|
|Fax||+41 22 767 38 00|
1211 Geneva 23
Complaints about accommodation may be addressed to firstname.lastname@example.org or the hotel reception which is open as follows:
|Monday – Friday||07:30 to 01:00 (local time)|
|Saturdays, Sundays and holidays||09:00 to 01:00