1. Location
This procedure concerns the CERN Hotel (bldg 38, 39 and 41, CERN Meyrin site, Switzerland) and Saint-Genis Hostel (Saint Genis-Pouilly, France, 2.6 km from Meyrin site and 2.5 km from Prévessin site).
2. How to book
To make a reservation, a guest shall be eligible to stay in the CERN hotel: CERN Booking rules.
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If you are eligible (CERN Booking rules):
| WITH a valid CERN computer account | WITHOUT a valid CERN computer account |
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The following requests should only be used if you do not have access to the CERN web booking application |
| housing.service@cern.ch or by phone: +41 22 767 4481 | CERN Hotel Booking request |
| CERN Hotel cancel booking request | |
| housing.service@cern.ch or by phone: +41 22 767 4481 |
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* Online reservations with the CERN web booking for the CERN hotel and the Foyer Résidence Schumann in Saint Genis are subject to the following requirements:
The person must also have:
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If you are a CERN secretariat:
- For a workshop:
| WITH a valid CERN computer account | |||
| Step 1 | First, a reservation should be made even if you have no names yet : Request for a workshop reservation at CERN hotel | ||
| Step 2 | At least one month before the beginning of the workshop, a list of names should be sent to the Hotel Reception by using the request Confirmation of a workshop booking at CERN hotel | ||
| Cancel workshop booking | |||
| CERN.Hostel@cern.ch or by phone: +41 22 767 4481 | |||
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If you are a teacher in the context of official visits**:
- For a school group (school or university studies):
| Step 1 | Group booking request |
| Step 2 | Confirm group booking reservation with list of participants |
| Cancel group booking request | |
| CERN.Hostel@cern.ch or by phone: +41 22 767 4481 |
** These visits must have been validated and registered by the Visits Service. The list of participants will be sent by the school. For more details: CERN Booking rules.
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If you are a candidate invited for a selection board:
These requests can only be made through the travel agency Carlson Wagonlit who is in contact with the invited candidate and HR department.
| Requests for Carlson Wagonlit and HR Department only | |
| Room booking for an invited candidate | |
| Cancel room booking for a candidate |
3. Waiting list
When CERN Hotels are fully booked and a room is needed for the coming night, it is possible to enroll in a day-to-day waiting list by sending an email to the CERN Housing as of 8:00 pm the day before. Requests will be treated on a first come first serve basis, based on the arrival date / time of the emails.
You can also try to book a room on a day-to-day basis using the CERN web booking.
4. How to modify a booking
The Reception must be informed in writing of any modification of a booking:
- at least 48 hours before scheduled arrival (including weekends) for individual reservations.
- at least 7 days before scheduled arrival (including weekends) for group reservations.
| WITH or WITHOUT a CERN computer account |
| CERN web booking (if your original request has been done with the CERN web booking) |
| Change a booking |
| CERN.Hostel@cern.ch or by phone: +41 22 767 4481 |
It is now possible to modify the dates for an existing booking made through the web booking.
5. How to cancel a booking
The Reception must be informed in writing of any cancellation of a booking:
- at least 48 hours before scheduled arrival (including weekends) for individual reservations.
- at least 7 days before scheduled arrival (including weekends) for group reservations.
All individual reservations can be cancelled without any penalty until 48 hours before scheduled arrival. Otherwise, the first night will charged on the credit card given as a guarantee.
Group reservations must be cancelled at least 7 days before scheduled arrival. Otherwise, the first night will charged on the credit card given as a guarantee.
| WITH or WITHOUT a CERN computer account |
| CERN web booking (if your original request has been done with the CERN web booking) |
| Cancel a booking |
| CERN.Hostel@cern.ch or by phone: +41 22 767 4481 |