SERVICES AVAILABILITY 

COVID-19

 

LIST OF LOCATION 

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CERN Hotel - Book now

1. Location

This procedure concerns the CERN Hotel (bldg 38, 39 and 41, CERN Meyrin site, Switzerland) and Saint-Genis Hostel (Saint Genis-Pouilly, France, 2.6 km from Meyrin site and 2.5 km from Prévessin site).

 

 

2. How to book

Reservation for stay between May 18th ,2020 to September the 7th, 2020

To make a reservation, a guest shall be eligible to stay in the CERN hotel: CERN Booking rules.

Users: Bookings for this period shall be approved. We kindly ask you to Send your request to the hotel reception by email or through snow: you must give us the experiment you belong to. An answer will be send to you as soon as possible.

Others: Bookings for this period shall be approved. We kindly ask you to Send your request to the hotel reception by email. An answer will be send to you as soon as possible.

Reservation for stay after September 7th, 2020.

To make a reservation, a guest shall be eligible to stay in the CERN hotel: CERN Booking rules.

However, it is still possible to book at Residence Schumann.

 

WITH a valid CERN computer account WITHOUT a valid CERN computer account
CERN web booking* The following requests should only be used if you do not have access to the CERN web booking application
housing.service@cern.ch or by phone: +41 22 767 4481 CERN Hotel Booking request
  CERN Hotel cancel booking request
  housing.service@cern.ch or by phone: +41 22 767 4481

 

* Online reservations with the CERN web booking for the CERN hotel and the Foyer Résidence Schumann in Saint Genis are subject to the following requirements:

The person must also have:

  • an active AIS account;
  • a valid credit card (American Express, Visa, Mastercard or Diners Club).

 

 

  • If you are a CERN secretariat:

    • For a workshop:
WITH  a valid CERN computer account
Step 1 First, a reservation should be made even if you have no names yet : Request for a workshop reservation at CERN hotel
Step 2 At least one month before the beginning of the workshop, a list of names should be sent to the Hotel Reception by using the request Confirmation of a workshop booking at CERN hotel
  Cancel workshop booking
  CERN.Hostel@cern.ch or by phone: +41 22 767 4481

 

 

  • If you are a teacher in the context of official visits**:

    • For a school group (school or university studies):
Step 1 Group booking request
Step 2 Confirm group booking reservation with list of participants
  Cancel group booking request
  CERN.Hostel@cern.ch or by phone: +41 22 767 4481

 

** These visits must have been validated and registered by the Visits Service. The list of participants will be sent by the school. For more details: CERN Booking rules.

 

 

  • If you are a candidate invited for a selection board:

These requests can only be made through the travel agency Carlson Wagonlit  who is in contact with the invited candidate and HR department.

Requests for Carlson Wagonlit and HR Department only
Room booking for an invited candidate
Cancel room booking for a candidate

 

 

3. Waiting list

When CERN Hotels are fully booked and a room is needed for the coming night, it is possible to enroll in a day-to-day waiting list by sending an email to the CERN Housing as of 8:00 pm the day before. Requests will be treated on a first come first serve basis, based on the arrival date / time of the emails.

You can also try to book a room on a day-to-day basis using the CERN web booking.

 

 

4. How to modify a booking

The Reception must be informed in writing of any modification of a booking:

  • at least 48 hours before scheduled arrival (including weekends) for individual reservations.
  • at least 7 days before scheduled arrival (including weekends) for group reservations.

 

WITH or WITHOUT a CERN computer account
CERN web booking (if your original request has been done with the CERN web booking)
Change a booking
CERN.Hostel@cern.ch or by phone: +41 22 767 4481

 

It is now possible to modify the dates for an existing booking made through the web booking.

 

 

5. How to cancel a booking

The Reception must be informed in writing of any cancellation of a booking:

  • at least 48 hours before scheduled arrival (including weekends) for individual reservations.
  • at least 7 days before scheduled arrival (including weekends) for group reservations.

 

All individual reservations can be cancelled without any penalty until 48 hours before scheduled arrival. Otherwise, the first night will charged on the credit card given as a guarantee.

Group reservations must be cancelled at least 7 days before scheduled arrival. Otherwise, the first night will charged on the credit card given as a guarantee.

 

WITH or WITHOUT a CERN computer account
CERN web booking (if your original request has been done with the CERN web booking)
Cancel a booking
CERN.Hostel@cern.ch or by phone: +41 22 767 4481

 

 

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