Due to the current situation with coronavirus, these may result in a reduction in certain services and amenities that are normally available.
Please contact the reception by email or phone for further information.
1. Access to the CERN wifi
You can register your laptop or mobile device and connect to the CERN network on a temporary basis for up to four weeks.
Registering the computer and all network interfaces you intend to use (e.g., Ethernet, wire-less) is mandatory at CERN. Only registered computers will get network access.
If you already have a CERN account, you should use the CERN or eduroam network.
If you do not have a CERN account, you should use the CERN-Visitors network.
More information on the IT department website
2. Laundry service
To offer to our guest a more pleasant stay a laundry service is available.
- Located in the basements of the buildings 38, 39 and 41.
We remain at your disposal for more information regarding this service at the hotel reception during our opening hours.
3. Sheets and Towels
Sheets are changed every six days, and towels every three days.
4. Welcome Amenities
You will find welcome amenities in your room upon arrival. These are also available for purchase at the reception in building 39, should you wish more.
5. Delivery of luggage lost by air company
In case the air company loses your luggage, you may have it delivered to the CERN Hotel, on the condition of either informing reception immediately upon arrival, or sending an email to access.surveillance@cern.ch, indicating that you are expecting luggage to be delivered from the airport.
6. CERN support structures during your short stay
You will find information about available support structures during your stay at CERN in the following flyer: http://cds.cern.ch/record/2621984/files/CERN-Brochure-2018-963-Eng.pdf
7. How to make phone calls in the local area
- If calling from CERN, dial
| for France | 10 | 04 50 | followed by 6-digit number |
| for Geneva | 0 | 022 | followed by 7-digit number |
| for Vaud | 0 | 021 | followed by 7-digit number |
- If calling from Geneva, dial
| for France | 00 33 | followed by last 9-digit number | |
| for Geneva | 022 | followed by 7-digit number | |
| for Vaud | 021 | followed by 7-digit number |
- If calling from France, dial
| for Geneva | 00 41 | 22 | followed by 7-digit number |
- If calling from outside France and Switzerland, dial
| for France | 00 33 | followed by 9-digit number | |
| for Geneva | 00 41 | 22 | followed by 7-digit number |
| for Vaud | 00 41 | 21 | followed by 7-digit number |
7. A room for breastfeeding
A quiet and clean room is now available, at the CERN Hostel, for mothers who would like to breastfeed or express breast milk (bldg. 39). For any request, please contact the CERN Hostel Reception (by email cern.hostel@cern.ch or by phone 74481).
A fridge is available in the same room as well as a water dispenser and a separator panel.