Services availability - Covid-19

SMB-DI

SERVICES OPERATIONAL LEVEL OF SERVICE
Security management YES Working as usual H24 – 7/7
Access control YES

H24 – 7/7 - Globe closed 

Registration service B55 YES Working as usual - Monday to Friday from 7:30 to 17:30 for registration of contractors, biometric, vehicule registration and access card.
Locks and keys service B55 YES working as usual – Monday to Friday from 7:30 to 17:30
Visitors service B33 YES working as usual – Monday to Friday from 8:00 to 17:45

 

 

SMB-SE

SERVICES OPERATIONAL LEVEL OF SERVICE
Site Engineering Design Service YES Limited to activities not requiring on-site visits
Site Engineering Projects Support Service YES

Only administrative, quality and design activities.

All worksites activities being suspended. 

DICT Reasponse Service YES Remotely operated
Geographic Information Service YES Remotely operated
Barracks Service NO  
Buildings Repair And Maintenance Service YES Limited to the approved activities
Catering And Kitchen Equipment Service YES

Limited to corrective maintenance via Piquet service

Electrical Installations Service YES

Limited to: 

- Electrical corrective maintenant via Piquet service

- Electrical consignation via Piquet service

Green Spaces Service YES  
Heating, Ventilation, Air Conditioning and Compressed Air Service YES Limited to corrective maintenance via Piquet service
Roads And Drainage Service YES Limited to corrective maintenance via Piquet service
Sanitary And Drinking Water Service YES Limited to corrective maintenance via Piquet service
Tunnels Repair And Maintenance Service YES Limited to the approved activities

 

SMB-SSL

SERVICES OPERATIONAL LEVEL OF SERVICE
Shipping  YES Partially remote
Customs and Fiscal Advise YES Partially remote
Goods reception YES Standard
Internal Distribution YES Standard
Internal removals YES Standard
CERN Store - Replenishment YES Partially remote
CERN Store - Warehouse operations YES Standard
CERN Store - Standardization YES Partially remote
Special waste YES On-demand (urgencies or planned requests at least 2 days in advance)
Storage YES Standard
Waste Collection YES Limited service: incinerable, paper, PET, organic, kindergarten,
metal, wood, Nespresso capsules, COVID-19 special containers
on-demand skips at least 2 days in advance
Cleaning service YES

Standard mode + reinforced COVID-19 measures

  • Cleaning as per standard frequencies + reinforced measures for common areas, toilets, restaurants and offices. 
  • Offices will be cleaned according to standard frequencies. During phase 1, the offices will be cleaned if the users reply to the weekly alert sent by the cleaning service.
  • Following a suspicion of Covid-19, a disinfection can be requested via Service Now.
  • Laundry for CERN working clothes: service is maintained for the Fire Brigade, Medical service and Crèche twice a week (Tuesday and Friday mornings)
  • Request for hydro-alcoholic gel
  • All other requests to be addressed via Service Now.
MOBILITY - Shuttle YES

The gradual reopening of the CERN site will allow the shuttle service to restart the circuit 2 from Monday June 15th 2020 onwards.
The other circuits will remain inactive until further notice.

For emergency needs: short term rental still available or send an email to Shuttle-service@cern.ch

MOBILITY - Mobility Center YES

Standard mode

Short term car rental and workshop open

MOBILITY -  Car Sharing NO  
Mail office YES

Degraded mode: 

  • Standard mails reception and sorting (Post CH & FR still operational)  
  • Standard outgoing mail
  • Deliveries and collections in offices minimum three times a week.
  • Express and registered mail service (inbound and outbound) is maintained. However: 

--> Outbound mail: after requesting it via the portal, please drop off the mail in building 55 (at the access card desk on the ground floor)

---> Inbound mail: you will be notified by the Mail office when your mail is ready to be picked up in building 55 (at the access card desk on the ground floor)

 

CATERING - MEYRIN YES

Degraded mode: 

OPEN

  • R1 open to eat in or take-out. Opening hours 7h-16h. Closed during weekends.
  • R2 open to eat in or take-out. Opening hours 7h-15h. Closed during weekends.
  • Vending machines on Meyrin site still refilled. Sandwiches available only near kiosk (near R1). No fresh food in other vending machines

CLOSED

  • Cafeteria 40, 13, 6, 54 , 30-> closed
  • Kiosk -> closed
CATERING - PREVESSIN YES

Degraded mode: 

OPEN

  • R3 open to eat in or take-out. Opening hours: 7h - 14h. Closed during weekends.
  • Cafeteria b774 open to eat in or take-out. Opening hours:8h -17h. Closed during weekends.
  • Vending machines still refilled with snacks, sweets, drinks (hot and cold), no more fresh products will be maintained.
  • Also possible to order via website MyNovae

 CLOSED

  • Cafeteria 864 + 865 -> closed
HOUSING  YES

Degraded mode: 

CERN hotel on Meyrin site:

Reservations for stay from May 18th, 2020 to September 7th,2020: Open with restricted access:

  • To make a reservation, a guest shall be eligible to stay in the CERN hotel: CERN Booking rules apply
  • Users: Booking for this period shall be approved. We kindly ask zou to send zour request to the hotel reception via email or through CERN Service Portal: Individual Booking request You must provide the experiment you belong to and the organic unit. An answer will be sent to you as soon as possible.
  • Others: Bookings for this period shall be approved. We kindly ask you to send your request to the hotel reception by email. An answer will be sent to you as soon as possible.

Reservations for stay after 7th, 2020: OPEN

  • To make a reservation, a guest shall be eligible to stay in the CERN hotel: CERN Booking rules apply
  • Please note that availability is however restricted due to renovation project of building 38.

Reception opening hours (B.39): 8H-12 / 13H-17H

Foyer Schumann:

  • Remains open
  • Reservations still accepted
  • Reception opening hours : from 8 am to 12 am and from 1.15 pm to 5 pm from Monday to Friday. Closed on Saturday and Sunday.

Check-out time : 8.00 am to 12.00 am

Check-in time : 1.15 pm to 5.00 pm – Should this not be possible, an alternative emergency solution will be arranged on a case by case basis, please contact CERN Housing service.

INSTALLATION YES
  • Permanence @ B.56, 14H30-15H30 (except on Wednesdays)

One person at a time only in the office.

Waiting area in the corridor.

Please respect security distances and hygiene measures.

French administration in degraded mode: 

 

 

SMB-SMS

SERVICES OPERATIONAL LEVEL OF SERVICE
Service Desk YES

Preferred method of contact: email, portal and phone.

Service by walk-in only from 7h30 to 17h30

Service Management YES Remote work

 

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