H24 – 7/7 - Globe closed 

Standard mode + reinforced COVID-19 measures

• Cleaning as per standard frequencies + reinforced measures for common areas, toilets, restaurants and offices. 
• Offices will be cleaned according to standard frequencies. During phase 1, the offices will be cleaned if the users reply to the weekly alert sent by the cleaning service.

From September 21, office cleaning will resume with normal frequencies without user confirmation. 

• Following a suspicion of Covid-19, a disinfection can be requested via Service Now.
• Laundry for CERN working clothes: service is maintained
• Request for hydro-alcoholic gel
• All other requests to be addressed via Service Now.

The gradual reopening of the CERN site will allow the shuttle service to restart the circuit 2 from Monday June 15th 2020 onwards.
The other circuits will remain inactive until further notice.

For emergency needs: short term rental still available or send an email to Shuttle-service@cern.ch

Standard mode

Short term car rental and workshop open

Degraded mode: 

• Standard mails reception and sorting (Post CH & FR still operational)  
• Standard outgoing mail
• Deliveries and collections in offices minimum three times a week.
• Express and registered mail service (inbound and outbound) is maintained. However: 

--> Outbound mail: after requesting it via the portal, please drop off the mail in an outgoing mailbox (in each building the mail is picked up between 3 and 4 times a week).

---> Inbound mail: you will be notified by the Mail office when your mail is ready to be picked up in building 55 (at the access card desk on the ground floor)

• Official and diplomatic requests on demand (Service Now portal standard request)

Degraded mode: 

OPEN

•    R1 open from 7.00 a.m. to 4.00 p.m. – 5/7 (self-service area open from 11.30 a.m. to 2.00 p.m.)

•     Vending machines available - 7/7

CLOSED

• Grab'nGo
•  Kiosk
•  R2 
•  All Cafeterias    

CLICK&COLLECT service has been enhanced:

• Easier to use
• Order up until 9.00 a.m. on the day you want your meal
• Hot dishes available (including a daily vegetarian option)
• reCircle dishes can be exchanged at pick up points
• Hotel reception will soon be available as a pick up point for hotel guests
• Click&Collect link: https://www.mynovae.ch/en/restaurant/13-self-restaurant-r1/salespoints/

Degraded mode: 

OPEN  

•    R3 open from 7.00 a.m. to 2.30 p.m. - 5/7 (self-service area open from 11.30 a.m. to 1.30 p.m)
•     O'Delices – B774: from 7.00 a.m. to 5.00 p.m.
•     Vending machines available     

 CLOSED

• Cafeteria 864 + 865 -> closed

Degraded mode: 

CERN hotel on Meyrin site:

Reservations Open with restricted access:

• To make a reservation, a guest shall be eligible to stay in the CERN hotel: CERN Booking rules apply
• Users: Booking for this period shall be approved. We kindly ask you to send your request to the hotel reception via email or through CERN Service Portal: Individual Booking request

You must provide the experiment you belong to and the organic unit. An answer will be sent to you as soon as possible.

• Others: Bookings for this period shall be approved. We kindly ask you to send your request to the hotel reception by email. An answer will be sent to you as soon as possible.
• Please note that availability is however restricted due to renovation project of building 38.

Reception opening hours (B.39):

• Mon-Fri: 08:00 am to 08:00 pm
• Sat-Sun: 08:00 am to 12:00 am and 01:00 pm to 05:00 pm

Due to the current situation with coronavirus, these may result in a reduction in certain services and amenities that are normally available (common area and shared kitchen closed ,…).

Foyer Schumann:

• Remains open
• Reservations still accepted
• Reception opening hours are available here

Quarantine: Please note that it is not possible to observe quarantine in the CERN hotel when coming from a country on the French or Swiss lists.
For Residence Schuman in Saint-Genis, preventive quarantine is permitted ( typically linked to a travel for people arriving from abroad and not showing symptoms of COVID19). Quarantine is not permitted for confirmed or suspected cases.
Alternative housing measures can be found at:

• Rental of one of the off-site CERN apartments (13 manages by SMB) according to availability, conditions and rates in use. A health protocol is in place with our contractor to ensure health security during the incoming inventory
• Use a MICE establishment. A set of negotiated prices within the framework of MICE is available, all the details on the MICE page (this service is managed by IPT): https://mice-procurement.web.cern.ch/sites/mice-procurement.web.cern.ch/files/2020-08/Quarantaine%20covid%2019.pdf.
  Conditions of access to these establishments should probably be checked with them (we cannot say if they accept quarantines).

This service is available on Fridays by appointment only. 

Requests for information or appointments should be submitted using a SNOW ticket

Preferred method of contact: email, portal and phone.

The Service Desk is open to visitors from 7h30 to 17h30