H24 – 7/7 - Globe closed 

Standard mode + reinforced COVID-19 measures

• Cleaning as per standard frequencies + reinforced measures for common areas, toilets, restaurants and offices. 
• Offices will be cleaned according to standard frequencies. During phase 1, the offices will be cleaned if the users reply to the weekly alert sent by the cleaning service.
• Following a suspicion of Covid-19, a disinfection can be requested via Service Now.
• Laundry for CERN working clothes: service is maintained for the Fire Brigade, Medical service and Crèche twice a week (Tuesday and Friday mornings)
• Request for hydro-alcoholic gel
• All other requests to be addressed via Service Now.

The gradual reopening of the CERN site will allow the shuttle service to restart the circuit 2 from Monday June 15th 2020 onwards.
The other circuits will remain inactive until further notice.

For emergency needs: short term rental still available or send an email to Shuttle-service@cern.ch

Standard mode

Short term car rental and workshop open

Degraded mode: 

• Standard mails reception and sorting (Post CH & FR still operational)  
• Standard outgoing mail
• Deliveries and collections in offices minimum three times a week.
• Express and registered mail service (inbound and outbound) is maintained. However: 

--> Outbound mail: after requesting it via the portal, please drop off the mail in building 55 (at the access card desk on the ground floor)

---> Inbound mail: you will be notified by the Mail office when your mail is ready to be picked up in building 55 (at the access card desk on the ground floor)

• Official and diplomatic requests on demand (Service Now portal standard request) -> Please note that most of the administrations are however closed 

Degraded mode: 

OPEN

• R1 open to eat in or take-out. Opening hours 7h-16h. Closed during weekends.
• R2 open to eat in or take-out. Opening hours 7h-15h. Closed during weekends.
• Vending machines on Meyrin site still refilled. Sandwiches available only near kiosk (near R1). No fresh food in other vending machines

CLOSED

• Cafeteria 40, 13, 6, 54 , 30-> closed
• Kiosk -> closed

Degraded mode: 

OPEN

• R3 open to eat in or take-out. Opening hours: 7h - 14h. Closed during weekends.
• Cafeteria b774 open to eat in or take-out. Opening hours:8h -17h. Closed during weekends.
• Vending machines still refilled with snacks, sweets, drinks (hot and cold), no more fresh products will be maintained.
• Also possible to order via website MyNovae

 CLOSED

• Cafeteria 864 + 865 -> closed

Degraded mode: 

CERN hotel on Meyrin site:

Reservations for stay from May 18th, 2020 to September 7th,2020: Open with restricted access:

• To make a reservation, a guest shall be eligible to stay in the CERN hotel: CERN Booking rules apply
• Users: Booking for this period shall be approved. We kindly ask zou to send zour request to the hotel reception via email or through CERN Service Portal: Individual Booking request You must provide the experiment you belong to and the organic unit. An answer will be sent to you as soon as possible.
• Others: Bookings for this period shall be approved. We kindly ask you to send your request to the hotel reception by email. An answer will be sent to you as soon as possible.

Reservations for stay after 7th, 2020: OPEN

• To make a reservation, a guest shall be eligible to stay in the CERN hotel: CERN Booking rules apply
• Please note that availability is however restricted due to renovation project of building 38.

Reception opening hours (B.39): 8H-12 / 13H-17H

Foyer Schumann:

• Remains open
• Reservations still accepted
• Reception opening hours : from 8 am to 12 am and from 1.15 pm to 5 pm from Monday to Friday. Closed on Saturday and Sunday.

Check-out time : 8.00 am to 12.00 am

Check-in time : 1.15 pm to 5.00 pm – Should this not be possible, an alternative emergency solution will be arranged on a case by case basis, please contact CERN Housing service.

• Permanence @ B.56, 14H30-15H30 (except on Wednesdays)

One person at a time only in the office.

Waiting area in the corridor.

Please respect security distances and hygiene measures.

• Please use the service portal in priority !

French administration in degraded mode: 

• Ferney-Voltaire custom desk opened (by appointment only : r-ferney-voltaire@douane.finances.gouv.fr).
• Ministère de l’Europe et des Affaires Etrangères works in degraded mode.

Preferred method of contact: email, portal and phone.

Service by walk-in only from 7h30 to 17h30