How to filter the C3 reports
The current implementation allows for filtering on 2 fields:
- By group
- By type of report
- All types (default)
- Service incidents
- Service changes
- Service Level Report
- Project (will be introduced with the next upgrade as result of a GS request)
Under the condition that the people report the issues under the right type, filtering on b. Service Incidents will show only those records.
The result is a much shorter list, note the colour code with the service incidents in red. If required we could add the only other field that qualifies a report “impact”.